![]() Meantime, if I can be of any further assistance, please do not hesitate in emailing me directly at anytime. As mentioned I have now just emailed you directly confirming everything with you and I am delighted that we have been able to get everything resolved for you today. Hi Nathan, Many thanks for taking the time to speak with me today and I do apologise to hear that you have had some issues regarding a couple of recent orders. Reply from Buster + Punch Updated 4 days ago Kindest regards Melanie The Buster+Pucnh Team Meantime, if I can be of any further assistance to you at anytime, please just email me personally so that I can address any concerns for you immediately. Once again please accept our sincere apologies regarding your emails and as soon as we have information back from our team as to why we did not receive them I will be in contact with you directly to ensure that this does not occur again. I have also emailed you directly following on from our conversation confirming everything discussed. Kindest regards Melanie The Buster+Punch Team Update: 19.06.23 - 2.20pm Hi Andy, Many thanks for taking the time to reach out to me today and I am delighted that we have been able to get everything resolved for you. Please could you kindly email me directly via: so that we can address this matter for you immediately. ![]() I am extremely sorry to hear that you have issues with your B+P door handles. Hi Andy, Many thanks for taking the time to share your feedback with us today. Reply from Buster + Punch Updated 14 hours ago I am highly disspapointed, still are missing the handles and the credit promised for the handles has still not been returned to us. When those handles came in stock, they were not dispatched to us as promised and those went out of stock again! Long story but overall my point here is that dealing with backorders, items missing from orders etc is a nightmare and take way too many hours from your workweek to be worth it. I was told I was given credit for those handles, but I was not. Once I finally got someone to help and stay on top of this, months later she is no longer with the company. Then you also get constantly transfered as UK cannot see US orders, this department cannot see this, that department cannot see that, and so on. Now this came after many phone calls to customer service as you don't really get an email that something is out of stock on your order. I was told not to cancel the 3 sets of handles but to wait as we were first ones to receive them since we paid for them already. There were few door handles on backorder but due to come in in May 2023. We made 3 orders of roughly $10k in hardware for an entire duplex apartment. Light stone worktops in Carrara marble or green granite adds contrast and lets the solid brass or smoked bronze details standout.Unfortunately as an interior designer for many years and a business owner, I am highly dissapointed with the B&P customer services and handling of orders. The palette, called SMITHFIELD DARK, takes colour influences from classic English style interiors combining dark ash with smoke stained oak and fire glass to glazed units. Regularly commissioned to produce unique pieces, a more recent project was The Butchers Kitchen, a limited edition collaboration by Buster + Punch and Canadakoket, a Swedish kitchen manufacturer, where UK engineering and design meets Nordic craftsmanship. ![]() Since starting out in an East London garage only five years ago, Buster + Punch has quickly attained an iconic status, injecting an authentic sub-culture attitude into their hand-crafted pieces, with clients including London’s most notorious musicians, athletes and film stars, all the time staying true to the brands DNA through building custom motorbikes. Launched in 2013 by London based architect and industrial designer Massimo Buster Minale who, following a career at Fosters & Partners and Richard Rogers, recognised his own passion for making extraordinary items for everyday use and has subsequently carved out a reputation with his precision-cut beautifully crafted hardware and accessories.īorn out of a love for building motorbikes and working with raw, solid metals, Buster + Punch has extended this expertise to create the bones of any home, reviving the door handle, the pull handle and the cupboard knob. Buster + Punch is a London-born home fashion label famed for its solid metal home fittings and fixtures, and is now available in Australia through Spiggy who supplies specifically to the architectural and design industry.
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